Good to know – All information for your perfect stay

A reservation is valid from the moment you receive a confirmation on the part of the Helm Hotel via fax, e-mail or mail and when you have paid a deposit of 20% del total price. Please understand that we cannot bear the costs of any transfers. We are not able to refund your deposit in the case you cancel your holiday. Should you cancel the holiday within 30 days before your planned arrival, the deposit will be valid for a future stay at our hotel.You can pay a deposit as follows:

• bank transfer:
  Raiffeisenkasse Hochpustertal - Italy
  IBAN CODE: IT 42 S 08020 58790 000301045610
  SWIFT CODE: RZSBIT21209
• online transfer Click to pay
• by sending us your credit card details
• vaglia postale (only within Italy)

The right of withdrawal as laid down in the Consumers´code is not contemplated - however, we are willing to apply the following conditions for withdrawal:

• Fino a un mese prima dell’arrivo, modifiche e cancellazioni sono gratuite. Cancellazione da un mese fino a sette giorni prima dell’arrivo: 70%
• Cancellazione nell’ultima settimana prima dell’arrivo: 90%
• In caso di partenza anticipata, arrivo tardivo o no-show: 100%

Therefore, we recommend you to take out travel cancellation insurance!
We'll be happy to take care of all the other formalities.

In case you signed the insurance hier the insured reasons for Trip cancellation / Trip curtailment:
The following events are covered as reasons for trip cancellation / trip curtailment, if as a result you are unexpectedly unable to commence the trip
or have to curtail it:

• unexpectedly occurring serious illness, serious physical injury caused by an accident, adverse reactions to a vaccination or death;
• loosening of implanted joints;
• unexpectedly occurring serious illness, serious physical injury caused by an accident or death (including suicide) of a family member, making your presence absolutely necessary;
• pregnancy, if the pregnancy is determined after booking the journey, or severe pregnancy complications up to the 35th week of pregnancy inclusive;
• serious damage to your property at the place of residence as a result of acts of God (e.g. flood, storm), fire, burst water pipes or criminal act of a third party, making your presence absolutely necessary;
• loss of job without fault, as a result of notice of termination issued by the employer;
• call-up to basic military service or alternative civilian service;
• submission of an action for divorce to the competent court or, in the case of registered life partnerships, the submission of a petition for dissolution before the trip to be taken jointly by the married couple/civil partners;
• dissolution of the relationship of two partners living together (who have had the same registered address for at least 6 months) by the giving up of the joint residence immediately before the trip to be undertaken jointly by the partners concerned;
• failure to pass the school-leaving certificate examination, or a similar final examination for a course of school education lasting at least 3 years;
• receipt of an unexpected judicial summons.
• Family members shall be the spouse (or registered life partner or live-in partner in a joint household), the children (stepchildren, children-in-law, grandchildren, foster children), the parents (step parents, parents-in-law, grandparents, foster parents), the siblings and brothers-in-law and sisters-in-law of the insured person; in the case of registered life partner or live-in partner in a joint household also their children, parents and siblings.