Terms and conditions

Arrival and departure:
Your room will be at your disposal until 11 a.m. on the day of your departure. Therefore, we kindly ask you to understand that rooms are generally not available before 3 pm on the day of your arrival and a booked room will be reserved for you until 4 pm Should you arrive later than 4 pm, we kindly ask you to let us know.

Deposit:
A reservation is valid from the moment you receive a confirmation on the part of the Helm Hotel via fax, e-mail or mail and when you have paid a deposit of 100 € to 200 € per room. Please understand that we cannot bear the costs of any transfers. We are not able to refund your deposit in the case you cancel your holiday. Should you cancel the holiday within 30 days before your planned arrival, the deposit will be valid for a future stay at our hotel.You can pay a deposit as follows:

• bank transfer:
  Raiffeisenkasse Hochpustertal - Italy
  IBAN CODE: IT 44 X 08020 58799 000302280876
  SWIFT CODE: RZSBIT21009
• online transfer Click to pay
• by sending us your credit card details
• vaglia postale (only within Italy)

Meals:
It is not possible for us to offer you any price reductions if you do not eat meals at our hotel.

Cancellation of a reservation and early departure:
You may cancel your reservation without any costs only within 30 days before your arrival. Should you cancel your reservation after that date, arrive later or leave earlier than agreed, we will have to charge you the entire period of your reservation. Therefore, we recommend you to take out travel cancellation insurance!

Payment:
You may pay your hotel bill cash or by credit card (Visa, Mastercard) and EC card. We prefer cash.

Since December 6, 2011 it is in Italy by law no. 201/2011 no longer permitted to pay amounts exceeding Euro 999.99 in cash. However, the following payment methods are allowed: debit cards, credit cards, non-transferable cheques, bank transfers.

Room number:
Unfortunately, it is not possible for us to tell you for sure on what floor your room will be and what number it will have within a specific category in advance.

Your hotel in the Dolomites
The Helm Hotel in Innichen is the ideal hotel in the Dolomites for you! Only 300m from the Helm cableway, it offers comfortable rooms, the best of South Tyrolean cuisine, a bright spa area, an indoor playroom and an outdoor playground, a lounge with a fireplace and an outdoor swimming pool heated with solar energy (in summer)!